CQC Rate Jenner Healthcare as ‘Good’   Jenner Healthcare are delighted to announce that following our inspection in April 2022, the Care Quality Commission (CQC) have rated our service as ‘good’.

NWAFT Patient Helpdesk Is Now Closed

The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody.

We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment.  The practice has no direct access to the hospital appointment lists.

The NWAFT Patient Helpdesk has now closed.

From 1 April 2022, patients are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait.  NHS My Planned Care is updated weekly, is easy-to-use and has ‘open access’ which enables carers, friends, relatives to also access information on someone else’s behalf.

Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital’s Patient Advice and Liaison Service (PALS).

Addenbrookes

• 9am – 4pm, Monday to Friday
• Email [email protected]
• Phone: 01223 216756

Peterborough City Hospital AND Stamford & Rutland Hospital

• 9am –  4pm, Monday to Friday
• Email: [email protected]
• Phone: 01733 673405

Hinchingbrooke Hospital 

• 9am – 4.30pm, Monday to Friday
• Email: [email protected]
• Phone: 01480 428964

Royal Papworth Hospital

• 8.30 – 4.30pm, Monday to Friday
• Email: [email protected]
• Tel: 01223 638896 or 01223 638963

Queen Elizabeth Hospital

• 9am – 5pm, Monday to Thursday and 9am – 4.30pm on Friday
• E-mail: [email protected]
• Phone: 01553 613351 or 01553 613343

Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regards to your care.

Coronavirus Update

To all of our patients this is a polite notice that although mask wearing is not the law from Monday 19th July in most public places it is still mandated in public health settings and within the NHS.

This is to continue to protect our staff and all patients attending the surgery as much as possible.

• Further information on wearing face coverings

At this time please do not go to the surgery, unless you are advised to do so by a member of the Practice team. Please wear a face covering and observe social distancing when attending the surgery.

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status. For more information please visit gov.uk/demonstrating-your-vaccine-status

Download the NHS COVID 19 app

Get tested for coronavirus

• Symptoms
  Find out about the main symptoms of coronavirus and what to do if you or your child has them.
• Testing
  Get a test to check if you have coronavirus, find out what testing involves and understand your test result.
• Self-isolation and treating symptoms
  Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
• People at higher risk
  Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
• Long-term effects (long COVID)
  Find out about the long-term effects coronavirus can sometimes have and what help is available.
• Social distancing and changes to everyday life
  Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
• Take part in research
  Find out about health research studies and how you may be able to take part.

For further information go to nhs.uk/coronavirus or gov.uk/coronavirus.