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The Care Quality Commission (CQQ) is the independent regulator of health and adult social care in England.

They make sure health and social care services provide people with safe, effective, compassionate, high-quality care.

At Jenner Healthcare, we are passionate about promoting self-care and with this in mind you will find lots of helpful information on our website with the aim of empowering you to effectively manage your own health and wellbeing, seeking help from the most appropriate member of the healthcare team when appropriate.

With this in mind we have created a series of pages with helpful information about some common things we see in family medicine.

Some messages from Cambs LMC:

Jenner Healthcare operates a ‘total triage’ model of providing care

This means that every patient contacting the surgery will be asked to provide some information about the reason for contact, either by telephone or using one of our online platforms.

A clinician will contact you to triage your needs and discuss the most appropriate way of providing advice or care. This may be on the telephone, by SMS, by video consultation or in person. You may be asked to seek help from another service, such as a community pharmacy.

Our receptionists are trained to know about the care and services available to you. They may ask you some questions to ensure that you consult the right person at the right time. They are doing this under the instruction of the doctors. All answers are kept confidential and everyone who works for a GP practice is covered by the same codes of confidentiality.

#WEAREPRIMARYCARE Campaign

Jenner Healthcare support the Cambs LMC #WEAREPRIMARYCARE campaign to help tackle a rise in abusive behaviour towards healthcare workers in primary care across the Cambridgeshire & Peterborough area.

Dr Sophie’s Videos

Dr Sophie Newton is a GP in England who has created a series of videos in which she provides trusted and evidence-based advice on topics related to family medicine.

SystmOnline

It is easier and quicker to manage your appointments via our online service. Simply log in and select an option. If you experience any difficulties booking online, contact a member of our reception team.

Self-care at Jenner Healthcare

Self-care at Jenner Healthcare

At Jenner Healthcare, we are passionate about promoting self-care and with this in mind you will find lots of helpful information on our website with the aim of empowering you to effectively manage your own health and wellbeing, seeking help from the most appropriate member of the healthcare team when appropriate.

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

NHS App displayed on mobile phone

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening