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A message from the Jenner Healthcare Partners

We would like to take this opportunity to thank you for your ongoing support!

Jenner Healthcare, across Thorney, Eye and Whittlesey, are delivering more appointments than we have ever done before – even prior to the pandemic. 

We are immensely proud of our staff, and all our hard work was rewarded in our recent CQC inspection published on 12 May 2022

Despite a lack of workforce, record demand and workload, we have been rated GOOD.

Thorney Reception – Temporary Closure:

These are difficult times for all of us, but the NHS is facing massive difficulties in workforce.

We are not immune to these pressures, and we have recently lost a number of reception staff.

With the advice and support of local NHS CCG leaders, we have taken the decision to temporarily close Thorney Reception.

  • We are recruiting and interviewing new staff right now
  • Once we have found the right people, we will train them. 
  • The moment it is safe to do so, we will reopen up Thorney reception. 
  • This will be as soon as possible.  
  • This has always been our intention, and continues to be so.

Abuse of Staff:

Paul Bristow MP has publicised this issue on his social media channels over the past few days.

We are grateful to him for highlighting the pressures we are under.

But our practice teams need support, and an understanding of the problems and pressures we face.

Sadly, a very small number of patients have been verbally abusing our staff – this leads to people leaving those jobs when we desperately need to retain the excellent staff we have.

These public behaviours are regrettable, but are thankfully a minority. 

We would like to thank the overwhelming majority of our patients, and the messages of support across social media and face to face from our patients that we have received.

The Facts:

  • Across Cambridgeshire & Peterborough, GP teams delivered 411,962 appointments in April alone, over half were face to face, and half were delivered the same day as patient contact.
  • UK GPs delivered 367 million appointments in 2021. 
  • That’s 29 million more appointments than in 2019, immediately prior to the pandemic. 
  • That’s the equivalent of over 6.5 appts for every single person living in the UK. 
  • Locally, Cambridgeshire & Peterborough’s population has risen by over 200,000 since 2019.
  • At the same time the NHS is losing workforce – there is a national shortage of GPs or practice nurses especially across the East of England, and in particular in Cambridgeshire & Peterborough. 
  • 9 in 10 UK GPs believe that patient safety is at risk with the ongoing workforce crisis, which is making care unsafe and unmanageable – and fuelling the departure of ever more staff.
  • Jenner has actually been a success story – we have new GPs, new nurses, new receptionists and now a GOOD CQC inspection report.

Your ongoing support, in such difficult times for the NHS, means so much to us, and all of our dedicated staff.