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Practice Management and Administration

Practice Leads

Our team of Practice Leads manage all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Leads supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Claire Smitheringale

Practice Lead based at Eye and Thorney

Kelly Ruff

Practice Lead based at Whittlesey

Lynnette Brennan

Practice Lead based at Eye and Thorney

Patient Liaison Officer

Our Patient Liaison Officer works with patients and their representatives regarding their satisfaction with their care and raises any concerns with the wider healthcare team. The Patient Liaison Officer is responsible for handling and responding to compliments and complaints.

Lynnette Brennan

Patient Liaison Officer

Reception/Secretarial/Administrative Staff

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – they are doing this on the instructions of the doctors. This information is used to ensure your call is dealt with by the most appropriate member of the Healthcare Team and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and wellbeing.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.