Need help with a non-urgent medical or admin request?

North West Anglia Foundation Trust Patient Helpdesk

The information in this page has been superseded.  Please see linked news item.

The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody. 

We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment.  The practice has no direct access to the hospital appointment lists.   

If you have been referred by your GP/are waiting for :

• An outpatient appointment

 An appointment for hospital tests (eg scans)

• A date for an operation or other treatment

• A follow-up from your hospital team

and you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800.

Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.